1. Prices and Payment1
The prices for goods displayed for sale on this site are as set out on the site, and are exclusive of VAT. Delivery will be charged in addition, and any such additional charges are clearly displayed where they apply. Prices and delivery charges displayed are valid. Delivery charges are dependent on your delivery address.

GoodwinsDirect cannot accept your order until you have paid for it in full (including applicable delivery charges). Upon payment, we will confirm acceptance of your order by e-mail, which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.

Credit and Debit Card Payments
All card payments are processed via our third party online payment service providers. We accept Visa and MasterCard and American Express credit cards, Visa Electron (UK and non UK issued), Visa Debit, Maestro, and Solo debit cards. There is a surcharge if payment is made using credit cards, no charges are applied to debit cards and cheque payments.

2. Your right to cancel your order
You may cancel your order at any stage before the goods are dispatched to you by contacting us.

If you wish to cancel your order you can either phone us on 084480 999 33  (lines are open 9.00am - 6.00pm) Monday to Friday or email (*exclusions apply).

In some cases we may be unable to prevent your order from being dispatched to you. In this case we will arrange for your order to be collected at your convenience.

3. Our returns and refunds policy
If you are not satisfied with the order you have received from www.goodwinsdirect.com you may return it to us within 14 days of delivery (*exclusions apply). We will refund any unused items returned to us, as sold in their original condition, with the sales invoice received with your order.

We cannot accept returns of certain items, including:

• Any liquid containing products which have been opened.
• Any item that is gas-powered or contains flammable liquids which has been opened.

In addition, we will only issue partial refunds for the return of certain items, including:

• Any item that is returned more than 30 days after delivery.
• Any item that is not in its original condition, is damaged, or is missing parts.

We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 10 business days of our receiving your return.

Exchange and Refunds
If your goods are incorrect, faulty or damaged on delivery we will issue a full refund to you. Delivery charges will be charged, in cases of free delivery £7.50 will be charged, the cost of collection will be additionally applied.

If you are not satisfied with the goods for any other reason we will exchange or refund any unused items as sold, in their original saleable packaging, to you excluding delivery charges. The collection of the goods will be arranged through our nominated delivery carrier and the cost of return will be at your expense.

Refunds will be paid within 30 days of receipt of the returned order. *Exclusions: excludes products made to specific requirements. This does not affect your statutory rights.

*Exclusions: excludes products made to specific requirements. This does not affect your statutory rights.

How to return items: Complete our online form for the quickest reply or call our customer services team on 084480 999 33  (lines are open 9.00am - 6.00pm) Monday to Friday. They will arrange for the collection of the unwanted goods.

Calculating Refunds
All items that meet our returns guidelines will receive a full refund. However, any opened items (items removed from packaging) will not be refunded. In addition, we will only issue partial refunds for the return of certain items, including:

• Any item that is returned more than 30 days after delivery.
• Any item that is not in its original condition, is damaged, or is missing parts.

If you returned only one item from a multi-item shipment, you will be reimbursed only for the per-item shipping fee for the item you returned. However, if your return is not the result of our error, the shipping cost of that returned item would be deducted from your refund.

4. General
We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of GoodwinsDirect.

We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. All sizes quoted are approximate.

To the extent permitted by law, GoodwinsDirect accepts no liability for any loss, damage or injury arising as a consequence of the advice provided. These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English courts shall have jurisdiction over any disputes between us.

In these terms and conditions:-

"We and Us" means GoodwinsDirect (www.GoodwinsDirect.com) either alone or together with you, as the context requires; Working day" means every day of the year except weekends, and English statutory and public holidays; "You" means the person ordering goods subject to these terms and conditions.